Refund policy
Last updated: September 23, 2026
Every Paradise Hope Gifts item is printed especially for you after you place your order. Because of this, we can't accept returns or exchanges for change of mind, and we can't cancel orders once production has started.
If something's wrong, we'll make it right. If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll send a free replacement or give you a full refund. Just email us within 30 days of receiving your order with:
- your order number
- a short description of the problem
- a clear photo of the item (and the packaging, if it was damaged in transit)
You don't need to send the item back unless we ask you to.
Lost parcels. If your order hasn't arrived, please let us know within 30 days of the estimated delivery date and we'll track it down or send a replacement.
Wrong or incomplete address. Please double-check your shipping address at checkout. If a parcel is returned because the address was incorrect or incomplete, or because it wasn't collected, we're happy to send it again once you confirm the correct address, but the reshipping cost will need to be covered by you.
Refunds. Approved refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.
Contact: paradisehopegifts@gmail.com